Privacy Policy

Last updated: June 2025 · Effective: June 2025

SkyNexus Institute is committed to protecting your privacy and handling your personal information with transparency, care, and respect for your rights under the Australian Privacy Act 1988.

1. Information We Collect

We collect personal information necessary to provide our educational services, including: name and contact details, account credentials, learning progress and assessment data, payment information for paid programs, communications with our team, and usage data generated through your interaction with the platform.

2. How We Use Your Information

Your information is used to: deliver and personalise learning experiences, process enrolments and payments, communicate about your progress and our programs, provide customer support, improve our platform and content, conduct research and analysis (in de-identified form), and comply with legal obligations.

3. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security assessments, and incident response procedures aligned with the Essential Eight and ISO 27001. We do not sell your personal data to third parties.

4. Third Party Sharing

We share data only with service providers essential to platform operations (cloud hosting, payment processing, analytics) under strict data processing agreements. We do not share your data for advertising or marketing purposes beyond our own communications.

5. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, and request deletion of your personal information. You may opt out of non-essential communications at any time. To exercise your rights, contact us at contact@skynexus.institute.

6. Cookies & Tracking

We use essential cookies for platform functionality, session management, and security. Optional analytics cookies help us improve the platform — you may decline these. We do not use third-party advertising cookies.

7. Data Retention

We retain your data for as long as your account is active, plus a reasonable period required by law or legitimate business purposes. Learning records and credentials are retained for 7 years to support verification requests.

8. Changes to This Policy

We will notify you of material changes to this policy via email or a prominent notice on the platform. Continued use of SkyNexus after notification constitutes acceptance of the updated policy.

Questions about this policy?

Contact our privacy team at contact@skynexus.institute or through the contact form.