Transparent. Accountable. Trustworthy.
We are committed to operating with integrity, protecting your rights, and providing clear information about how we work.
Policies
Privacy Policy
How we collect, use, and protect your personal information.
Terms of Use
The terms and conditions governing your use of the SkyNexus platform.
Student Code of Conduct
Standards of behaviour expected of all learners within our community.
Academic Integrity
Our policy on plagiarism, AI use in assessments, and academic honesty.
AI Use Policy
How AI tools are used in learning, assessments, and platform operations.
Accessibility Policy
Our commitment to inclusive access for all learners.
Child Safety Policy
Our safeguarding policy for young learners and vulnerable persons.
Refund Policy
Refund eligibility, process, and timelines for paid programs.
Complaints Policy
How to raise a concern and our process for resolving complaints fairly.
Compliance
Data Protection
We comply with Australian Privacy Act 1988 and international data protection standards.
Cybersecurity
Our platform meets Essential Eight and ISO 27001-aligned security controls.
Risk Management
Comprehensive risk management framework applied across all operations.
Quality Assurance
Continuous quality review of our programs, assessments, and learner outcomes.
Ethics
An Ethics Committee oversees AI use, research, and governance decisions.
Accreditation Journey
We are progressing toward formal RTO and higher education accreditation.
Help Centre
FAQ
Answers to the most common questions about SkyNexus programs and platform.
Contact Support
Reach our team via the contact form for student, technical, or general support.
Student Help
Enrolled learners can access dedicated support inside the student portal.
Technical Help
Platform issues, login problems, and technical support requests.
Accessibility Help
Support for learners requiring accessibility accommodations.
Report an Issue
Report a bug, safety concern, or policy violation confidentially.